New Welcome Messages can be created directly from the “Welcome Messages” tab.
To create one:
- Click on Create New
- Select the type of message you want to create
- Select a name for your message. This will only be shown internally
- Select a description for your message. This is the text that will be shown to your users. It is also possible to work with different markdown options here, like bold and italic
- Choose a trigger that will control when your message appears
- Choose which chatbot you want to connect to the message
- Optional: enter the URL path or query regex of the web pages that you want to show the welcome message on (more here)
- Choose on which devices you want to show the welcome message
Creating a new welcome message
Creating a new welcome message
What is the right type of message for me?
There are two different types of welcome messages.
- Standard: will show a smaller version to your users with less space for text but also less prominent
- Open Chat: a bigger version with more space to enter text and a clearer CTA (only on desktop)
